Refill Rx

PROVIDER/CLINIC FAQ

View our most commonly asked questions below.

Yes, in most cases your medication is still safe and effective. Our in-house studies on semaglutide 2.5mg have shown that it remains potent even with temperature excursions between 68°F and 95°F for up to 10 days. Similarly, additional research on tirzepatide 30mg found it stays stable at temperatures up to 100°F for 72 hours. Ice packs are included to help minimize temperature changes during transit, but melted packs don’t automatically mean the medication has been compromised. If you still have concerns, feel free to reach out to our team.
A tracking number is emailed (if provided), and text messaged to you when orders are shipped out.
info@dynamicrxlabs.com (425) 255-9000
No. We do not charge subscription, new patient/client, or setup fees.
We will contact you within 24-48 hours, unless it’s a weekend or holiday. We will respond on the same or next business day in most cases.
Yes. All providers must be current and active with their licensing to prescribe medications.
Email beth.boecker@dynamicrxlabs.com.
As a 503A Pharmacy, we can only accept patient-specific prescriptions. Setting up an account is mandatory if you want your clinic/provider to be billed and/or all orders shipped to your clinic location. However, if you have a one-off prescription to be billed and shipped to the patient directly, you do not need to set up an account with us if all information is provided on the prescription, and we can verify credentials (license numbers, practice location, etc.)
You can place orders by submitting them through our portal, Life File. You can also submit them electronically via Surescripts or fax the prescriptions to 1-866-525-8615.
The states we ship to are AZ, CA, CO, HI, ID, MA, NV, OK, OR, TN, TX, UT, WA, and WY
We have multiple ways to ship. Our carriers are USPS and FedEx. Each comes with multiple options. We can overnight for temperature-sensitive medications, two-day (1-2 days), or normal snail mail (3-5 days). For extra cost, we can add a Signature Required if requested.
We accept most HSA/FSA cards, VISA, Mastercard, American Express, and Discover. (We are a concierge service and are not set up as a facility to process insurance.)
We can ship however is most convenient for your practice. We can ship directly to your clinic location, directly to your patient, or a mix.
We ship all medications within 2-4 business days of receiving your prescriptions. We also have an option for a scheduled day of the week orders will be shipped to your clinic locations.
We do not need this information as long as the prescription is not expired and all required information is included.
You can place orders by submitting them through our portal, Life File. You can also submit them electronically via Surescripts or fax the prescriptions to 1-866-525-8615.
Call 425-255-900 or 512-820-4279. Or email domnique.taggart@dynamicrxlabs or beth.boecker@dynamicrxlabs.com to get details on our product catalog or pricing information.
Call 425-255-9000 or 512-820-4279. Or email domnique.taggart@dynamicrxlabs.com or beth.boecker@dynamicrxlabs.com.
Not necessarily. Drug development is part of any 503A pharmacy. Please email beth.boecker@dynamicrxlabs.com to discuss if we can accommodate your needs.
We use several different medical vendors for our bulk chemicals. All vendors are FDA regulated and provide Certificates of Analysis for every chemical purchased.
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Monday – Thursday: 8AM – 5PM
Friday: 7AM – 4PM
Saturday – Sunday: Closed

info@dynamicrxlabs.com
Phone: (425) 255-9000
Fax: (425) 228-6412
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Compounded drugs are not FDA-approved. Compounded drugs may be appropriate if an FDA-approved drug is not commercially available or cannot meet a patient's medical needs. Compounding pharmacies are regulated by State Boards of Pharmacy and must follow regulations set by the United States Pharmacopeia to ensure strict quality and safety standards.